Delivery Times
Customers may purchase expedited shipment for an additional charge equal to 15% of the product purchase price or $80, whichever is higher.
Orders generally ship from the applicable factory or warehouse within 3 to 12 weeks after the order is placed.
Delivery may take longer for products manufactured outside the United States, particularly when ocean transportation, customs clearance, port delays, or other international shipping requirements are involved.
Lionheart Health may consolidate orders to obtain the best available manufacturing and product pricing. Consolidation may affect production and shipment timing. All delivery dates are estimates and are not guaranteed.
Expedited Delivery
Customers may purchase expedited shipment for an additional charge equal to 15% of the product purchase price.
For purposes of this policy, expedited shipment means shipment within 21 business days after the order is accepted and payment is received. Saturdays, Sundays, and holidays are not counted as business days.
Expedited shipment refers to the time required for the product to leave the factory or warehouse. It does not guarantee the final delivery date after the product has been transferred to the shipping carrier.
Cancellations and Refunds
All orders are final. Orders cannot be canceled, and payments are nonrefundable after an order has been placed.
This policy applies because products may be specially ordered, reserved, manufactured, imported, or included in consolidated purchasing arrangements immediately after an order is received.
Defective Products
Lionheart Health will exchange a product confirmed to be defective. Defective products must be returned to:
21060 Pacific City Cir., Unit 6115
Huntington Beach, CA 92648
Customers should include their name, order information, contact information, and a description of the reported defect with the returned product.
Lionheart Health reserves the right to inspect and test a returned product before approving an exchange. This policy does not cover damage caused by misuse, abuse, improper installation, unauthorized modification, accidents, normal wear and tear, or failure to follow product instructions.
Store or Treatment Credit
If Lionheart Health determines that exchanging a defective product is not reasonably possible, Lionheart Health will provide the customer with a credit instead of a cash refund.
The credit may be applied toward:
- Any other eligible product available through the Lionheart Health eStore; or
- Eligible treatments or services offered at participating Lionheart Health licensed clinics.
Clinic availability, treatment eligibility, scheduling, medical screening requirements, and applicable professional fees may vary by location. Credits are not redeemable for cash and may not be transferred unless Lionheart Health agrees otherwise in writing.
Legal Rights
This policy applies to the fullest extent permitted by law. Nothing in this policy limits any non-waivable rights or remedies available to a customer under applicable federal, state, or local law.